Frequently Asked Questions
Moving can be stressful — but with Moving Aid LLC, it doesn’t have to be. We’ve answered the most common questions customers ask before booking a move, so you know exactly what to expect. If you don’t see your question below, feel free to reach out anytime — we’re happy to help!
1. How do I get a moving estimate?
You can request a free estimate online, by text, or by phone. Just tell us what’s being moved, your pickup and drop-off addresses, and any details like stairs or long walks. We’ll send a clear hourly rate quote — no hidden fees.
2. Do you require a deposit?
Yes, we require a small deposit to secure your moving date. It goes toward your final balance and guarantees your reserved crew and truck.
3. What time will my movers arrive?
We confirm your start time the day before the move. Arrival windows are typically within 1 hour, depending on your location and schedule.
4. How should I prepare for moving day?
✅ Pack and label boxes ahead of time
✅ Clear paths and reserve parking for the truck
✅ Disconnect and empty appliances
✅ Keep valuables and essentials with you
A little preparation saves time and keeps your move efficient.
5. Do you move apartments, houses, or offices?
Yes — we handle:
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Apartments & condos
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Homes of all sizes
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Small offices
Our crews bring the tools, equipment, and experience to make it simple.
6. Can I help during the move?
You’re welcome to assist with small items or organization, but our team will handle the heavy lifting and loading to ensure safety.
7. What if it rains or snows?
We move in most weather conditions. Our movers use blankets, covers, and floor protection to keep your belongings safe. If conditions are unsafe, we’ll contact you to reschedule
8. What happens if something is damaged?
We take pride in protecting your items. If damage occurs, please notify your crew lead before the job ends so we can document and resolve it promptly based on our terms and conditions.
9. What payment methods do you accept?
We accept cash, all major credit/debit cards. Payment is due after the move is complete unless other arrangements are made.
10. How far in advance should I book?
To secure your preferred date, we recommend booking 1–2 weeks in advance. Same-day and next-day moves are sometimes available depending on our schedule